the money - Bosch ecosense dishwasher
When looking for a new dishwasher, our salesman sold us on the
expensive Bosch, Ecosense. I am so unhappy with it's performance.
They advertise that you can put in dirty, unrinsed dishes and
they will come out clean. Well I put rinsed dishes in, and if
they have anything on them at all, that's what they come out
with, only dried on after the heat cycle. The dishwasher constantly
smells, even if the filter is cleaned out. Not impressed, and
wouldn't want anyone else to waste their money or fall for a
commission seeking salesman's line.
Don't Buy Bosch
- Dishwasher Seria# Fd8804 02110
To everyone needing
to buy appliances- don't buy Bosch. I bought a Bosch dishwasher
about 2 years ago. From the day the dishwasher was installed,
it never worked correctly. I called Bosch and they sent a tech
several trips out until gone out of business shortly after my
purchase. Bosch was involved from the beginning. The dishwasher
is still not working under warranty and Bosch will not make it
good. I paid $1400.00 After tax, delivery and installation and
the 5 year warranty. Now I will be forced to buy another dishwasher
because Bosch just does not care. So beware, buy anything but
with Bosch Dishwasher
I am totally frustrated with this dishwasher. We bought Bosch
since it was renowned for its engineering. The dishwasher had
sporadically not finished draining at the end of its cycles.
It became increasingly difficult and finally nothing could get
it to finish the draining process. I thought maybe it was just
that my dishwasher had worn out. Then I went on the web. Search
Google with the terms "Bosch dishwasher won't drain"
and hundreds of similar complaints come up. It spans several
models. The repairman said it was a flaw with the plastic fittings
that connect the dishwasher to the sink drain.I wrote an email
to Bosch asking if they were aware of the problem and asking
for reimbursement for the repairs. After several form-letter
brush offs, they replied that their dishwasher was fine. Essentially
they chose to ignore all these consumers. I would have hoped
they would have been at least interested in investigating the
problem. I recommend not buying a Bosch dishwasher.
Los Altos - Faulty
I purchases a Bosch dishwasher model SHY56A05UC/14 Loved it,
however the top rack came away from the inside of the wall of
the dishwasher. Called the repair man he said it could not be
fixed. Although I purchased in 2004 the repair man said it looked
brand new and was well taken care of. Not only did I pay for
a repair visit of 100.00 they needed the receipt before they
would open a claim which I did find. I paid well over a thousand
dollars for this unit and needless to say was very up set they
offered me a new model at 752.00 plus I would pay for installation.
This is really stinky as I don't have that kind of money Right
now. Very very disappointed in this Bosch product. Supervisor
and customer service did not know anything about anything. ridiculous.
parts need repair and service - Bosch Oven
After 6 weeks of waiting for my replacement circuit board, I
was told there are none to be had. That is 6 weeks without an
When I called and raised Holy Hell, they magically found the
"last circuit board" available. It would only take
them 6 days to get it from the west coast to the east coast.
What a great compay. They manufacture appliances but not the
parts with which to repair them. Do Not Buy Bosch. They do not
stand behind their products.
Los Altos - Bosch
Oven - Bad - Bosch Electric Convection Oven
I have had a Bosch electric convection oven for 2 years. I have
had a series of problems with the electronic controls. The latest
- I used the self clean feature for only the second time. The
oven door would not unlock. Per instructions of the manual and
telephone call with the company, I disconnected the circuit,
to no avail. Obviously since they have this ready advice, the
oven door lock malfunction must be common.
Palo Alto -
Bosch Refrigerator Complaint Icemaker need Repair
My French door refrigerator buttons are so light you don't realize
you have pressed the off button. My ice maker dispensing plastic
chips ( from the ice maker) into my glass, I have swallowed several
pieces of plastic unknowingly. Sometimes I can catch them from
almost choking. I have had the repairman out several times for
other problems. Now an inch sized piece of plastic has fallen
into my glass, I guess I'll call the repairman! Truly disappointed
in my refrigerator, it is only a year old!
Palo Alto -
Bosch Double Oven Repair - HBL3550UC
The inner glass on the lower oven shattered while baking. The
warranty repairmen have been out 3 times to repair. It has taken
over 6 weeks to receive the correct part, which was taken off
of a floor model. Bosch Customer Service never returned my phone
call for assistance after initial contact was made. This oven
had been installed for 2 months when the glass shattered. After
the 2nd trip the repair people called to tell us the new glass
would not be shipped from Germany until mid-June 2008. The glass
shattered in the beginning of April 2008.
DON'T BUY BOSCH.
In short, don't
ever buy a Bosch appliance for two reasons:
1) The Quality is bad
2) The Customer Service is pathetic.
The Story with
In June of 2009, I outfitted my entire kitchen with new Bosch
appliances because of the fantastic experience with a previous
Bosch dishwasher that I purchased/installed in my preceding home.
I purchased the following Bosch items: one dishwasher, one gas
cooktop, one Bosch double electric wall oven, one wall mount
chimney hood, and one side-by-side refrigerator.Last year my
double oven's main touch panel / controller went bad (luckily
I had an extended warranty to cover the costs to replace) and
just this past month, my Bosch refrigerator's controller has
gone bad. With the refrigerator / freezer, the freezer compartment
gradually stopped being cold due to ice buildup on the defrosting
system. I followed the user manual instructions a few times -
unplugged it, allowing it to defrost manually. The freezer would
start working again, however over time the ice would build back
up and my family would be left with thawed food and no ice in
the freezer again. Last week I called the local authorized Bosch
service provider, that previously performed the work on my double
oven, to come take a look at my refrigerator to see what was
wrong. The service technician followed the Bosch inspection/troubleshooting
procedures and determined that the main controller of the Bosch
refrigerator / freezer was not functioning properly and that
it would need replaced.I first called Bosh, then wrote them a
letter asking for them to make it right, as I spent a SH*T load
of money on their appliances and have had issus after issue.
After not having a working freezer (in the summer) for two weeks
while going through the 'process', Bosch's only corrective action/customer
service was to pay only 50% of the part!
Woodside - Bosch
Microwave / Oven Combo - Beware! - HBL5720UC Double Oven
We just purchased a Bosch microwave / oven combination appliance.
Immediately the Bosch Microwave failed and in order to replace
the controller the entire unit must be removed from the cabinet.
In fact, even to replace a light bulb or fuse in the microwave,
the whole thing, which must weigh 300 pounds, must be pulled
from the wall. This clearly takes more than one repair person.
What kind of design is that?When we called Bosch Customer Service
the representative could not find the model number in her database,
meanwhile we were looking at it on the Bosch consumer website.
What kind of customer service is that? Stay away, if you ask
Woodside - Bosch
Wall oven Popped!!!
The inside glass on the door of my Bosch wall oven, model HBL57,
cracked when I ran the self-clean for the first time. The cycle
was on for approximately 15 minutes when I heard a loud pop.
Fortunately, the glass was contained to the inside of the oven,
but I have lost complete faith in the reliability of this product.
I think the self-clean cycles in the wall ovens are fraught with
problems. My previous wall oven was a GE and the electronics
board gave out during the self-clean cycle, which I why I didn't
buy another GE. This type of failure is dangerous and should
be taken very seriously by Bosch.
Woodside - Bosch
I turned on the dishwasher, there's lights and sound, but no
water filled on any cycle. I smelled something burning but saw
no flames or smoke. I did not think it was the washer till reading
here. The washer was installed on July 2010. Sounds like a planned
obsolescence. After reading all the complaints, I have decided
not to call for repair. I will simply replace the dishwasher
with another brand and wait to hear about Bosch going out of
business or a class action suit that will last forever. Hooray!
Los Altos - Bosch
washing machine control panel repair
Yes, mine is a funny one. Like many others, I have a Bosch Nexx
washing machine which was bought on 19/09 for $950.00. The door
latch overheated. That is a $50.00 part. After replacing, I found
that it had blown the control panel. That is a $400.00 part.
Finally, the tally to fix all including labor is $600.00! Isn't
that a joke? I've been telling all my friends this funny joke.
For some reason they don't laugh.
Woodside - Bosch
Washer and Dryer expensive junk!!! Beware
I bought a washer/dryer from Home Depot, both are Bosch. I have
had nothing but trouble with them. I believe I narrowed it down
to the washer. It decolorizes, tears, and leaves oil marks on
the laundry. It moves across the floor and smells like a sewer.
Brand new items look 10 years old. Bosch won't do anything since
the diagnostic found nothing. They will not compensate in any
Los Altos - Bosch
Washer / Dryer one year new and Leaking
I purchase Bosch Washer and Dryer almost a year ago. Ever since
I brought them home, I've had problems. The washer started leaking.
It would beep as if the wash was completed and my clothes was
soaked when I opened the door. My clothes smell bad. I am very
unhappy with the product as it was a waste of money.
We moved into
a home that has the Bosch Nexxt 500 series washer / dryer. Within
a month, our clothes smelled like mildew. They are twisted and
balled up after the spin cycle. No amount of bleach, vinegar,
or scrubbing will remove the mold from the rubber seal. And I
leave the door open between washes. The lint trap is impossible
to clean, so the sensor doesn't work properly. I have to hang
the clothes to dry after the drying cycle. I am ready to junk
them and go back to a cheap top load washer. I would never recommend
Los Altos - Bosch
Refrigerator and Freezer needs repair
Since purchasing and installing Bosch freezer and refrigerator
columns in December/January 2011, the freezer had ongoing problems;
primarily with ice maker and water dispenser, but also with the
freezer defrosting periodically. Every 30-60 days I had authorized
repair technicians here, sometimes with supervisors, and each
time they assure me that they found the root of the problems
and fixed it. A month later, either the same thing breaks down
or a new problem starts.
Appliances are a piece of garbage.
I purchased a washer and dryer for a heck of a lot of money because
I believed too much and now they are garbage! They don't drain
well, our clothes smell, and they ball your wash. My washer is
ready to walk away by itself when it spins. If I could, I would
burn them. Who ever heard of taking an hour to do a load of wash
and you can't adjust the settings? I have heard from a lot of
people that have seen my washer and dryer how nice it looks until
I tell them what they are like. I let anyone who asks if I like
them and I say no. I don't recommend these appliances to anyone
even if they are looking at them in the stores. Now, when I look
at all the comments of all your appliances, your company is no
good. I will never recommend your company to anyone.
We bought a Bosch
gas range four years ago. salesman said it was the best. Within
the year, the front door wouldn't close completely. We had the
company we bought it from come and fix it; it was still under
the one-year warranty that time. Life was wonderful, except that
the front knobs were a little loose from the heat that had been
escaping with the door not closed. When the new hinges failed
(again, less than a year after being installed), I called the
store again, and had them come back and do it again. They gave
me a hefty bill for it, which I disputed, since it was only a
matter of months since it had been fixed. The one-year warranty
was "only from the date of purchase," so I paid it.
Last summer, the door started its migration from the frame once
again so, being the clever ** that I am, I propped the door shut
with a kitchen chair. We really struggled to shut it enough for
Thanksgiving dinner, and hadn't used it since. Our Vermont Castings
gas grill was our primary cooking device--everything from apple
pie to ziti--ever since.
I had a Bosch
Dishwasher go out on us while still under warranty. This happened
in March, it is now mid September. In order to have warranty
work done, you have to go through one of Bosch's certified repair
facilities. A gomer from the worst appliance service firm in
town came out 3 times at over $75.00 a crack. They ordered parts,
which Bosch was out of. Our problem was so rare according to
the wonderfully inept anti-customer service rep that I spoke
to, that actually drew out a long sigh on the phone like I was
interrupting a wonderful game of spider solitaire. Fast forward,
3 more service calls and we still have a wonderfully designed
German paperweight. Gomer Senior from the Authorized Service
Company let us slide on the last service call because he flooded
my basement. Yes, a dishwasher repairman forgot about the water
that could be in a dishwasher. I called Bosch and said no more,
enough, just stop.
Palo Alto -
Bosch Dishwasher, 2008, paid $ 1,600.00
Stopped draining water, developed endless cycle, finally started
to fill up with the water overflowing to my newly renovated kitchen.
The quality of the cleaning was degrading slowly, leaving residues
on glass and dishes.
Woodside - I bought
a Bosch gas stove 3 years ago for $1800. For the last two years,
I was having trouble with the settings, but they were not interfering
with cooking, so I ignored it. Now however, the pilot went out,
so I had no heat in the oven and NONE of the settings are working
properly. We were told we would have to get a whole new panel.
Model HES236U/01 Bosch electric range failed after 3 years. The
range is not repairable. I called Gabby at Bosch and she stated
that the life of a range is 11-15 years. And if furnished with
documentation, Bosch would give us credit of 51% for a new stove.
I sent the photos, the store receipt, and a copy of the service
technician's report explaining the problem. The bottom element
shorted out and burned a hole in the oven cavity. If food dripping
were to spill over into the hole, it would cause a bad fire.
Bosch said it is non repairable. They have gone back on their
word, lied to me and will not help us in any way.
I purchased a Bosch range from Lowes in 2008. All the burner
valves are leaking. This range is overpriced garbage
Woodside - I bought
a Bosch washer and dryer in 2007. Almost immediately, the washer
started smelling like mildew. I called the company and the woman
in customer service actually told me "you bought a high
maintenance machine; you will have to clean the water out every
time you use it." Seriously? I didn't spend $1000 on a washer
to have to jump through hoops to prevent it from getting moldy.
I suffered through for 6 years doing everything they told me
to do (wipe the water, leave the door open, etc.), but today
I got rid of it. I honestly would have paid someone to take it
off my hands. The mold was growing all over the round seal. This
was completely unacceptable. I despise Bosch. I will never buy
another Bosch product again.
Woodside - Electrical
fire in Bosch dishwasher. Found on website that some models had
been recalled for this problem. Called the 800 number. Was told
that my particular model was not on the list and I could safely
continue to use it. The smoke was still coming out of the dishwasher,
and the stench of the burning wires and plastic was still in
the air. The Bosch representative said she had no advice to offer.
I asked that she make a note that this model might have a problem.
She didn't know how to do that. End of conversation.
Palo Alto -
Bosch is by far
the worst washer and dryer that I have ever used in my life.
The washer has a moldy smell since it was purchased one week
ago, mold grows on trays and inside the rubber casing of door,
even if cleaned every load. Do not use bleach or it will ruin
your clothes with uneven bleach spots. The clothes are not very
clean and they smell. The dispensers are very confusing and they
drip detergent down the front. The dryer--my clothes are so much
more wrinkled than any other dryer I have used. I have owned
these for one year and am so frustrated that I can't tolerate
it any longer so I am junking them.
Los Altos - We
purchased a Bosch dual fuel range and microwave 2 1/2 years ago.
The doors on both appliances had to be replaced within the first
year. Now the oven's self clean feature is not working and I
was told to contact an authorized repair service. The CS person
could not tell me what "error41" meant. Love the looks
of the ovens, but would NEVER buy them again.
On July 13, 2010
Our new Bosch Refridgerator, model B26FT70 SNS / 01, side by
side was delivered to our home. While delivery truck was here,
I um packed it and found one of the front doors "smashed
in" ! The carrier driver emailed a picture of it to his
home office / boss, to be forwarded to Bosch, notifing them we
were not accepting this unit. After a couple of weeks, Bosch
sent a local serviceman to evaluate the damage. He reported to
them, including his own pics. They told him to just have us install
the unit in kitchen, that they would just "replace the skin"
the metal on the door that was dented in. Since then, multiple
times, I have been told the "part is back ordered"
? It has now been 5 months and I have gotten NOWHERE ! with this
company Bosch. In my new remodeled kitchen, I have a large refrigerator,
with the front smashed in ! This company SUCKS ! No follow up
calls, I have made all calls to them. Like I said, it arrived
damaged, and I believe the whole thing should have been replaced.
a Bosch Integra Refrigerator (Model B30IR70) about two years
The unit started getting warm. So warm in fact it reached 115
Degrees Fahrenheit. I have had 4 technicians come out and I am
now in my fourth week without a refrigerator, and am being told
that it will be another week before it is repaired.
I am joining this group of glass explosions. Mine happened today...
less than 3 year old $1,400.00 Bosch range.
I loved this range, so I can not believe that this happened.
I was only proofing bread dough in an 85 degree oven. I opened
the door and the outer oven door glass exploded all over me and
the floor. I was shocked! I had a deer hit my side window on
the drivers side, the glass exploded and this oven door sounded
just like that. Glass chards were all over the floor and weirdly
crackling (they were not hot).
Purchased a Bosch
clothes washer over a year ago, paid over $800.00. Just can't
get rid of the terrible order it develops. More than once a week,
have to run a cycle with bleach to relieve the bad odor. Clothes
smell bad after washing. The consumer has to purchase additional
product to help eliminate the order but it does not completely
eliminate the problem. If I had known this before purchasing,
I would not have bought it. Salesman did not warn us of the bad
report. Is there anything I as a consumer can do to be refunded
or assisted in dealing with this matter, or do we just take it
in the shorts and take it to the scrap metal recyclers? Please
help. Can't stand the smell anymore.
I bought a beautiful
Bosch stove in 2008. I have had to have the stove / oven repaired
3 times due to a faulty electrical board. The first time it was
because the oven got too hot when I was self cleaning it. A customer
service person said that I should never clean before a party
because you just don't know. What? The other 2 times, one being
today, the clock went out on the stove. When I went to reset
it it froze up. I cannot set the clock or turn on the stove.
With the amount of money I have spent on repairs, I should just
by another stove. Also, Bosch dishwasher has a mind of its own.
A single washing takes 75-85 minutes! It is so incredibly frustrating.
I have spent too much money on having this stove repaired. Between
repairs and the water bills I pay from running a dishwasher for
as I long as I do, I can say I will never buy another Bosch appliance
again. Obviously, they do not last because they are not made
well at all.
We purchased a
Bosch front loading washing machine, the Nexxt Premium machine.
Just after the warranty ran out, the LCD display went out. I
called to get service and just the part was very costly. With
labor and parts, we could easily purchase a new machine. I have
been very disappointed with my purchases. I would not recommend
Bosch to anyone.
We purchased a
Bosch Vision 300 Washer Dryer Stack on June 25, 2010. Our first
service visit is tomorrow, but only because we've been away for
a week. The washer leaks water onto our wood floor. The dryer
doesn't dry; it just turns off, wet, and beeps. We have spent
$2200 plus installation costs. We were at the beginning of the
beginning of hell. Bosch's website gives 200 characters to state
the problem; so much for interest and support.
Palo Alto -
ice maker is poorly designed out of thin plastic that helps to
release the ice from the tray. It was replaced just out of warranty.
The mother board went bad at 26 months. Bosch people don't stand
behind product. Over $600.00 in parts and repairs on a $2,000
appliance and they have given me two months of run around phone
calls, sending paper work and said that they can not reimburse.
Ice maker (part is ordered as ice cream maker for those of you
who wish to fix yourself) will break again. I'm very disappointed
in this product and more so in the terrible service and poor
quality. I will never buy Bosh again mostly because of them not
caring about customer satisfaction. Read on, so many complaints
Los Altos - We
purchased a new Bosch Front Load washer and dryer a couple of
years ago. Shortly after new, the washer started vibrating during
spin cycles. Bosch Service reps came out multiple times and never
fixed the problem. Now the washer wont't spin up enough to wring
out the water. Lousy machine, with poor service.
I own a Bosch
Nexxt 100 that is 2 years 4 months old.The machine stops nad
does not continue with cycles. Bosch said to call a repair man
and I was expected to bear all costs. no help was given. after
paying for the repairman to come out he said that a microprocessor
was bad. codes did not tell him anything so he just had to start
trial and erro system. this is costly. Two years 4 months for
a washing machine is short life.
On July 2009,
I have purchased a new Bosch referigerator. I have requested
the service twice to check about the issue of having a lot water
going out and having the cooling not proper (last of which was
on Oct. 08-2009). Each time I they send the technician and he
reports that it is normal and no defect is found. When I bought
it no one told me such a thing may happen, and now they refuse
to give any assistance despite of having effective warranty of
Palo Alto -
I bought a Bosch
Next 500 series washer and dryer in Jan. 2008. I have noticed
increasing problems with the smell of our laundry, particularly
towels. I've been using hot water, appropriate detergent and
dryer sheets but nothing works. The clothes smell bad right after
they've been washed, and I am concerned about our health with
mold and mildew problems. I wish I'd kept my 20 year old machines
which didn't look pretty but worked fine. Since several people
have noted these issues can anything be done with a manufacturers
a Bosch Range, installed on October 16, 2009. Model # HG57282UC/04
The first time I used the oven on October 17, '09, at 350 degrees,
after 15 minutes the frame of the range and the burner knobs
became so hot, I burned my thumb while turning on the burner.
Heat escapes from the door, but there are no bent hinges or anything
broken. It is a design flaw in this Bosch Range, and I suspect
others. I called Bosch Customer Service and they said they would
give me the telephone numbers for repair folks in my area. They
were not willing to take any responsibility for a defective product
or the danger involved.
In January, 2007
I purchased a Bosch ExactTemp gas Range / Oven from Lowes. The
electronic control panel is difficult to use. It's a smooth surface
"touch pad" type and always was hard to enter numbers
- you had to press very hard. Now it's usually impossible to
set the clock or the timers, thus greatly reducing the product's
utility. It is out of warranty, but I wanted to log this complaint
so others will know to avoid their products.
We purchased 3
Bosch appliances from Sears in March 2009. We have had to replace
the ignitor in the oven 3 times ! One of the burners does not
work properly (gas oven) & has to be turned off manually.The
Bosch dishwasher has also been a disappointment. Unless I clean
dishes before putting them in the dishwasher, they do not clean
is out again on our Bosch stove. Twice in six years. Oven is
kaput. This is a very costly item to replace. Though only cosmetic,
the motherboard panel, cracked twice as well. Our friends liked
"the look" of the Dacor stove and bought one as well,
but they too have had repairs, and also have a big crack in the
motherboard. Dacor, you are a shame.