- We have paid to have our model Subzero 550 refrigerator repaired
several times. We have installed 3 coils, a thermostat, a compressor,
three re-charges and a thermocouple. They installed a floor heater
to prevent ice build up (a heater inside the refrigerated portion).
We just had it repaired today, and 10 hours after the service,
the inside temperature is 50 degrees, warmer than before it was
repaired. Is there a class-action suit?
Palo Alto - I
bought Sub Zero Refrigerator model 590. The freezer side continues
to freeze up and runs down from the top left side to the bottom.
It freezes the whole way down then if you open the door, it starts
to unfreeze and leak over your floor. This problem has happened
8 times and the service repair is amounting to a total of $1,860.33.
They keep replacing the same parts. Now they are telling me it
will cost another $507.37 in parts.
Subzero fridge door cannot be opened, and there is always a pool
of water. I have cleaned the rear drain three times. This 700
model fridge / freezer is only two years old. The noise is also
terrible. I had to open the freezer drawers when I went into
the kitchen to stop the fan. This is the most expensive load
of rubbish I have ever seen.
Woodside - We
bought a Sub Zero Refrigerator 500 series 9 years ago and were
told this superior product was built to last 20 years. We are
just starting year 9 and are on our 3rd service call. Of course
we are just past the 12 year warrantee and now need a compressor,
filter, etc. which was covered up until a few months ago. The
bill is about $2K to fix. So their premium product lasts barely
12 years if you spend hundreds and thousands to continue to repair.
This product is a rip off.
that they have a problem to the extent that the model I have
which is a 550-an older model that is now discontinued, cannot
work properly. But Sub-Zero would not agree to replace it. The
refrigerator is built and no other model on the market will fit
within the housing, meaning the entire area has to be refitted,
which is at great expense
Palo Alto - Our
Subzero Refrigerator 700 BR required repair. The parts were covered
under warranty. Sub Zero gives exclusive contracts for warranty
repair. This allows the repair company to charge a labor rate
that is unreasonable. The repair technician was here for a total
of 2 hours and six minutes and we were charged $698 for labor
only. This is $335 per hour, more than most attorneys charge.
This rate is over double what ServiceOne companies would charge.
The difference would certainly cover the cost of the parts.
Woodside - I bought
a new SubZero 36" 736TC integrated refrigerator. From the
moment it was installed and turned on 10 days ago, it was noisy.
I complained to the vendor and to the Subzero. The authorized
repair service said the noise was normal. I went to a showroom
two days ago where there was one installed and running and it
did not make noise. Subzero will do nothing about it. They say
if the service man says the noise is normal then there's nothing
they need to do. But it's not normal! I've called two other SubZero
dealers and they both told me they have never heard noise from
a SubZero or had any complaints on this model. I cannot even
run the refrigerator when I'm home. It is the sound of a microwave
oven running ( all the time!). I spend $6,500 on this and I have
no refrigerator in my new kitchen.
- I purchased this house 2 months ago and have had problems with
the heat pump since I moved in. The fan will stop running, there
are times when smoke comes out of the top. Looked like the motor
was on fire. Called First American Home Warranty and they called
out Sub-Zero to do a service call. they came out on Friday(Jan.16)
and told us the heater was not running efficiently and it should
be replaced because it cannot be repaired. Also told us that
the unit should have been placed on a platform and that there
were fins missing and coils running from the unit to the wall
of the house was exposed and should be covered. Now they are
claiming that they never said that the unit needs to be replaced
nor are they saying that there is a problem with it.
- After 13 years, compressors, evaporator coils and fans have
all been replaced. Both Subzero Refrigerators are still not cooling
properly. Should I just give up? All foods are constantly being
replaced. It is just frustrating.
After two years,
my compressor fan is out. Sub-Zero was zero on helping me find
a place that would come out. I would tell them each time I was
told that Sub-Zero did not pay them enough to come out and find
out what was wrong. Finally, searched online and found ServiceOne
that came out and diagnosed the problem and ordered the part.
Palo Alto - I
bought a Subzero Refrigerator floor model and was told it had
the same warranty as a brand new one, after all it was only one
year old. Well, the warranty is basically void because it was
on the floor as a model. If it was only one year old, why drop
the warranty? I feel like I have been had by Sub-Zero and by
Lowes where I bought it. All food has gone bad. The refrigerator
Palo Alto - I
have Sub Zero Refrigerator model 700TC/I. I would love to understand
why lighting in top refrigerator was changed from two (2) common
available bulbs that cost $1.50 each to four (4) especially made
bulbs which was only available through Sub Zero and cost $42.53
each. I realized the effect on their profit margin but would
like to think that since I could change the original bulbs 28
times for the price of one new bulb that there had to be another
We bought a home
two years ago and one of the reasons was because it had a beautiful
custom kitchen with a Sub Zero refrigerator / freezer. This SubZero
looks beautiful as it is integrated into the cabinetry however,
it has just given us so many problems. In the first year we lived
here, we had the repairman fix it, 12 times in six months. We
had to shut down the refrigerator and use a stand alone refrigerator
in our garage. The temperature will sometimes go up over 40 degrees
and they don't know what to do about it. I've called Sub Zero
but got no satisfaction. The refrigerator is approximately 14
years and is now out of warranty and it is so disheartening because
a new one is way out of our price range and we have no other
options as the space is too small to fit an off the rack refrigerator.
There are no other options except to purchase a new one, but
we wouldn't because we don't have that kind of money to waste
and the product is awful. I would never recommend anyone to purchase