Palo Alto Viking Repair. Even the best appliances may need a little care from time to time, we repair all models. Call 24/7 for service appointment (650) 201-2855 
 
   
   
 

  Viking is supposed to be a premium brand but the consumers we hear from aren't very happy about the extra money they spent, judging from the complaints we see.
 
 

 In 1.5 years, I am on my second Viking Professional Induction cooktop. This evening, the two left burners developed a "filter board" problem, the same burners and problem that caused us to replace the original cooktop. (The house is 1.5 years old. ) I am running Miele, Wolff, Gaggenau and Viking and I would absolutely not purchase another Viking. Even the local distributor has trouble with the Viking service department. I regret purchasing Viking, although I'd love to purchase all-American products. This product is a piece of garbage.

Palo Alto - I would say that the experience with Viking Oven / Range is very poor. The worst! Oven igniters have failed 5 times! It burnt / deformed the burner tubes 5 times! I need to replace it at least every 20 months! Oven hinges operate very poorly! Many times on lighting, the oven door has blown open! This is a total junk for over $6,500! Pass the word to stores not to market the Viking Appliance Brand! What a junk!

Viking Range Corporation should have a class action lawsuit. Their Viking ranges have the worst performance in the appliance field. $780 was the last bill to get it up and running. Igniters, warped heat shield, non-working broiler, junk falling off, doesn't come to temperature for 39 minutes. We keep paying to get it maintained. Viking does not return call. Law suit, I say.

Palo Alto - My Viking range that was purchased in 2007 has never worked properly and I have had numerous service calls. Most recently, the burner bases have been misfiring and was told by an authorized Viking repairman that about 3 years ago Viking "updated" the burner bases due to a design flaw! When I called Bonnie at Viking customer service to question why had Viking owners not been informed of this "design flaw", she said it was just an updated equipment and they could not contact all their customers. Funny how automotive companies can contact all their customers. Viking should had issued a recall!

Palo Alto - Viking Designer Series Electric Oven Panel Decals / Labels are completely faded. We clean this oven as directed by Viking. After time, the decals completely vanish leaving no indicators whatsoever. Viking acknowledges this problem but they will not do anything. In my point of view, this should be something to be recalled whereas the manufacturer has encountered issues with the quality that should be resolved.

My 36" Viking gas range is 6 years old and the oven has never operated properly. I was told that the gas smell was because our propane was running low. The oven takes forever to come to temp. Now the oven is shot and Viking will not stand behind their product. The gas company came to my house last week and I discovered that two of the ignitors do not work. The heat shield is warped and split on the one side because that ignitor was working so hard on that side. The porcelain is chipped at the back of the oven. There are small holes in the burners, hence the gas leak. And if that is not enough, the springs on the door are not working. I sent pictures to Viking and their reply was, "Sorry but here is the name of the repair company in my area (three hours away) and they can fix these problems as long as I pay in advance of their service call". Thank you, Viking!

Is there a lemon law that applies to Viking ranges? Same problems as everybody else on this thread on our 5-year old Viking range, igniters and burner tubes, that last about 3 years, versus the 10 years, oven pan, that has fallen apart twice. and failed convection fan. This is expensive junk.

Same problem as the rest with Viking range / cooktop ignitors constantly running. They replaced one on warranty and here we go again at the cost of over $300. You can almost buy a new and different stove for a few dollars more than the coming repair bill. If there was a recall on the ignitor, they sure didn't contact me of the problem. My wife hates it. She wishes she spent the money towards a new car.

Belmont - The first problem I had with my Viking range is the oven taking forever to preheat. Then an incessant clicking began on the burners. I was lucky enough to purchase a repair contract for $65.00 for a year. They fixed the oven preheating problem and also fixed the clicking problem, but now it has began again. It is so annoying. My burners do work, but I want to scream sometimes when I am trying to use all of the burners

From the day my Viking refrigerator was installed, it didn't work. The temperature was always above 45 degrees. A Viking sent an appliance repair company to my house 12 times between April 2008 and May 2009. Then I called ServiceOne, the Service technician came and it seemed worked for 14 months. To this day, I do not know how ServiceOne Subzero Technician fixed it in 10 minutes when another guy sent by Viking came 11 times, spent hours and still couldn't fix it. When I voiced this concern, Viking accused me of saying the guy did something unethical. So I let it go. A huge mistake. Now, the same old problem is back. The refrigerator is once again not working. Temperature is above 45 degrees. So now what? Junk a $6000.00 refrigerator? I continue to pay for service calls that should have been taken care of when the refrigerator was installed. This is a black hole. No way out. Viking service is terrible. They do not back their products. Do not buy Viking.

After having years of servicing Viking Range for ignitors clicking and spending hundreds of dollars I called Viking in regard to a 36" four burner with grill and they refused to offer any type of assistance or discount any repair costs. I feel I bought an expensive piece of junk that looks like quality on the outside and is sold as such. The unit has poor engineering design including the knobs becoming loose. My most recent was having problems with bake-broil.

Belmont - I bought a Viking Cooktop six-burner, two Viking ovens, Viking range in April 2007. Since then, I have had three incidents where repairs have been over $300. This appliance is the biggest hunk of junk I've ever bought. The people at Viking told me basically to take a hike. They have my money and I have an expensive turkey. Viking makes junk and they will not back in up!

I have a Viking cook top, two radiant and two induction elements. I have been having trouble with it. But, I have been treated very reasonably by the maintenance company and fairly responsive by Viking to solve my problem. I had the unit less than a year and the induction element failed. After three visits and attempts to repair, Viking replaced the first system after three months. The new system they send was installed and after nine months an induction element failed again. After waiting for replacement parts, I have been informed that it is no long parts fixable because the unit has been discontinued. I have been offered another all induction cook top with all radiant elements at no cost. I am being treated very reasonably, but wish the units would stop failing.

I paid $2505.00 for Viking electric cooktop in May 2007. Almost immediately the temperature control labels started coming off. They are painted on or a decal. I called customer service who informed me that they were all well aware of the problem, considered it a "cosmetic issue" and would not do anything to rectify the problem. They do not make this panel like this anymore; it is now etched into the panel. Quoted me over $600.00 to buy the part, and then I would have to pay someone hundreds more to put it in. This is going to cause a fire or serious injury to someone as anyone with this product does not know what temperature they are cooking at, instead of turning up, turning down. Viking will not stand behind their products, will not cover defective parts or even offer a discount on defective part.

Palo Alto - I bought a Viking wall oven in 2005 for my dream kitchen remodel. This kitchen was to last for a long time so I intended on buying top-of-the-line appliances. Well, I can't tell you what a scam Viking is. We paid a lot of money for a very poor product and the customer service of this company is unbelievable! They used paint on my $3000 oven instead of black metal. The paint is burning off and my expensive appliance looks like a piece of junk. My $50 toaster oven looks better and the black trim does not peel/burn off!

Palo Alto - I bought Viking DECU1054BSB 30" ceramic radiant cooktop (4 burners). The ceramic top now has separated from the stainless steel frame and curves upwards, leaving a gap in the front. Water can get into the electric parts of the cooktop. No alternation has been make, just bad design of rubber edge that fits between ceramic top and stainless steel frame. This has become a concern as we may get electrocuted. I call Viking but they said out of warranty, but this is a workmanship and design fault, and is totally dangerous to any one using it. Also, the markings on the control knobs came off. Those should be engraved. I called Viking, but they don't have any print screen available, and told us to change the whole stainless steel frame.

Palo Alto - I wish I did research prior to my purchase of my 3 Viking Appliance, Viking Range, Viking Oven and Viking cooktop. As I'm reading all the complaints and comments here, and yes I am as well experiencing the same problems, igniters not working and turn plate on microwave stopping working after 6 months. My old 17 year old microwave cooks popcorn and my 1200 microwave can't. I am not looking forward to dealing with Viking, but I can tell you now I will never ever recommend a Viking product to anyone, well maybe my worst enemy. Spending thousands of dollars on these appliances and for them to not work? What fools we are. It seems that with all of us, can't we file something?

We spent thousands of dollars on a 36" Viking Convection Range with 6 burner cooktop in 2008. What a waste of money. In that time we have replaced both oven burners, both oven igniters, two cooktop ignition modules and the oven door hinges have never worked properly. Oven heats extremely slowly and does not maintain temperature. Parts alone cost a fortune! The local company we purchased from has stopped selling Viking and told us they were "always working on them". I would never buy another Viking appliance! The parts and service costs are so high that we hesitate to put money into repairs but the original investment was so much that we can't justify replacing the range. It's hard to believe a kitchen appliance can cause so much frustration!

Palo Alto - I purchased a Viking Range at a cost of over $3,000 and it has been a HUGE head-ache ever since. At this moment, I have NO OVEN and only 3 of the 4 burners light. The other one will not ignite even though the electric igniter keeps clicking and clicking. Also, it keeps clicking even after the other burners have already lit.

Belmont - 30 inch Viking induction cooktop, purchased in September 2008. One burner stopped operating. Home insurance sent three repair visits. Home insurnace has declared the unit has failed and not repairable. They told me I have to buy a new unit, of different make and model. They will discount the price and make me pay for the difference including installation.

Palo Alto - I own a Viking 30" gas/convection oven and I have had nothing but problems since day one. The baffles needed to be replaced after the first year. I have had to have it calibrated countless times within the first year. I have replaced the oven ignitors three times already and I have to have then replaced again. The oven door hinges had to be replaced, since I couldn't open the oven. I had contacted Viking and was told to call a Viking repair service. I even emailed Viking directly and they told me they couldn't do anything about it. After reading many complaints on the net, I decided to voice my own complaint. I wouldn't mind, but the oven cost over $2400 and I have put over $1000 into it to get it repaired and again it isn't working.HELP!!!!

I have replaced virtually every part on my Viking range. I am now in the process of replacing the door hinges ($300) for the second time in four years. After calling Viking, I was told "sorry we can't help you". Viking should put more money into quality and less into advertising. Save your hard earned money and buy a Kenmore it better quality. Out over $1000 in repairs in the last 5 years!

I bought my 32" Viking stove 7 years ago. For 2 years I could not use my self cleaning oven feature. For 2 years they kept sending service men. As soon as the oven reached a certain temperature the whole stove would shut down and the oven door would lock and all electricity shut down. They finally replaced the stove. All went well until this summer when the stove was now out of warranty. I called Straedel who is the authorized repair company for Viking. I paid $400 to have the same problem fixed. I used the self cleaning element for the first time and guess what? The oven did the same thing it shut down. Since I didn't try to clean the oven for over 90 days now the repair is out of warranty. I want to take this piece of garbage and throw it by the curb. Obviously Viking has a major defect and they haven't fixed it.
Do not buy a Viking Stove. Your life will become a nightmare of fighting a stove.

WARNING- NO NOT BUY VIKING COOKING PRODUCTS!! This is a piece of crap range that I bought 4 years ago. First the ignitors would not work after 1 month. Right off the bat, the oven bottom would buckle from heat and make a banging noise. Finally got that corrected with a new bottom, but I am now on the third call out for the ignitors. I might claim this under the lemon law. Ignitors either don't spark, don't light without blowing on them, or continue to spark even after they are lit. It is not worth double the price for this crap! Better to get a low end and just replace it out 3 times for the price of these units. Their warranty and they product they don't stand behind.

I purchased Viking double oven about 10 yrs ago. I've used the self-cleaning twice and haven't been able to use this feature since. The sliding tab lock doesn't go all the way on either oven. The indicator lights are on but the oven doesn't heat up. Warranty of course doesn't apply after a limited period.

The sliding vent for counter top stopped working after 7-8 yrs...will have to dismantle everything to fix it which is a big headache.

I paid $1505.00 for this electric cook top in May 2007. Almost immediately the temperature control labels started coming off. They are painted on or a decal. I called customer service who informed me that they were all well aware of the problem, considered it a "cosmetic issue" and would not do anything to rectify the problem. They do not make this panel like this anymore; it is now etched into the panel. Quoted me over $600.00 to buy the part, and then I would have to pay someone hundreds more to put it in. This is going to cause a fire or serious injury to someone as anyone with this product does not know what temperature they are cooking at, instead of turning up, turning down. Viking will not stand behind their products, will not cover defective parts or even offer a discount on defective part.

We spent thousands of dollars on a 36" Viking Convection Range with 6 burner cooktop in 2004. What a waste of money. In that time we have replaced both oven burners, both oven igniters, two cooktop ignition modules and the oven door hinges have never worked properly. Oven heats extremely slowly and does not maintain temperature. Parts alone cost a fortune!
The local company we purchased from has stopped selling Viking and told us they were "always working on them". I would never buy another Viking appliance! The parts and service costs are so high that we hesitate to put money into repairs but the original investment was so much that we can't justify replacing the range. It's hard to believe a kitchen appliance can cause so much frustration!

I purchased a Viking Range at a cost of over $3,000 and it has been a HUGE head-ache ever since. At this moment, I have NO OVEN and only 3 of the 4 burners light. The other one will not ignite even though the electric igniter keeps clicking and clicking. Also, it keeps clicking even after the other burners have already lit.

30 inch induction cooktop, purchased in September 2008. One burner stopped operating. Home insurance sent three repair visits. Home insurnace has declared the unit has failed and not repairable. They told me I have to buy a new unit, of different make and model. They will discount the price and make me pay for the difference including installation.

I purchased a suite of Viking appliances 5 years ago. All of them seem to be functioning properly ( the self cleaning cycle of the convection oven does over heat but I can control that ) My major problem is with the microwave. Several weeks ago I discovered that there were several rust spots in the oven. I called Viking and they said that it was my fault because of the way that I cleaned.the oven. They never asked how I cleaned the oven but offered me a deal on a replacement ( I am out of warranty ) The DEAL was going to cost more than what I paid for the oven to begin with. When one pays a premium for anything they should expect better service and longevity. Customer service is a joke. Please do your homework before purchasing any Viking appliances.

Belmont - We purchased a Viking Microwave, Model #DMOS200 in July 2008. In November 2009, just 4 months after the warranty expired, the main component of the microwave broke. Viking did agree to pay for that repair which was $400. Now one year later, November 2010, the main component of the microwave broke again! This time Viking will not cover the repair. My previous no name microwave lasted me over 10 years and this supposed top of the line microwave broke down twice in two years - give me a break

Belmont - I purchased a Viking microwave in 2007 after hearing great feedback about your products. We have a professional stove which requires a special microwave that can withstand the heat and has an incorporated hood so we purchased the Convection Microwave Hood - DMOR. Since I have owned this microwave, I have had to replace two internal parts, the keypad has been replaced and now the door will not open. This Viking microwave has been the biggest disappointment and the repair costs have now exceeded the initial purchase price of the microwave.

Belmont - Our Viking built-in refrigerator door fell off, on top of my 8 year old son. The hinges that broke were actually the replacement hinges that were given to us by Viking after the initial door hinge recall in 2009. The replacement hinges were only in place only a year before failing. Has anyone else had a replacement hinge fail?

My father bought a 48" 'top of the line' Viking refrigerator several years ago. Since the start, the fridge had issues -- one after the other. My father passed away; and the condo has been recently rented. Since the beginning of May, we have been trying to get Viking to fix the unit as it is not properly holding temperature. The refrigerator is still under warranty for major issues. The call to Viking for repair was re-routed, without our knowledge, to a separate company who then gave the name of the tech company who was to work on our unit -- supposedly, one that is familiar with these units. 5 visits and many dollars later (for non-covered items), the fridge was still not working.

Palo Alto - I bought a Viking fridge with a pull out drawer with the graphite doors. I was so excited about the fridge it was beautiful. It turned over with my 4 year old grandson standing in front of it putting his water bottle in. I can't even look at it (doesnt work anymore anyway). I want to warn others how dangerous this was. The fridge is obviously top heavy.

Palo Alto - I have a 2-year-old Viking 48-inch built-in refrigerator / freezer. There are 3 drawers in the unit, and all 3 have either broken or cracked. Amazingly, there is only a 90-day warranty on this kind of parts! In my opinion, it's a manufacturing defect. Do they care? No! What will Viking do to help? Nothing, except tell me where I can purchase replacements.

Palo Alto - I purchased a Viking 48" side by side refrigerator. Had to have it replaced with the first 2 months, the second Viking fridge has had nothing but problems. The ice-maker is faulty, the water line freezes thereby causing an overflow of water all over the floor. We have hardwood floors that have been ruined. Viking knows of this problem but has done nothing to correct it. The refrigerator is out of warranty so now we have to deal with this. I will never buy another Viking Appliance again.

Bought a 36" bottom freezer Viking refrigerator as part of a remodel. Compressor stopped working 2 months out of warranty. They covered the part; labor repairs will cost $1200. The door bins cracks, the freezer door doesn't close properly and the refrigerator door hinge needed replaced. Would not recommend this $6500 refrigerator to anyone. $1500 dollars worth of ruined food. $1200 dollars labor repair. 2 months without a refrigerator. Buy a Kenmore or a KitchenAid for a third of the price they last for decades.

We have a Viking Refrigerator W/ Viking Freezer that broke after 4 years. It was an almost $7000 refrigerator and we believe this product is a defective item. We had service 7 times within 2 years for this refrigerator and this has another problem right now and it's not working at all. We talked to Viking and they said warranty for the broken part of this refrigerator is only 2 years and we have to pay $600 to fix this problem. We really think this product is defective from the start and we really believe Viking has to take care of this problem.

The Viking dishwasher had problems working within the first few months. We thought we just did not know how to use it. We have a three year warranty. Two and a half years later, we finally called for a warranty service call. We were told that Viking has a recall on all their dishwashers. We have had three service calls to date, it's still not working. The service person has replaced almost every circuit board, wiring loom, motor, pump etc. Now we need a fourth service call to replace another circuit board. I am now asking Pacific Sales to replace my dishwasher. I was told no by one of their employee's. I'm now waiting for a manager to call me back. I am insisting Lowes replace the defective dishwasher they sold me.

Belmont - This Viking Dishwasher is, bar none, the worst dishwasher I have ever owned. The basket is constantly breaking, allowing all of the silverware to fall into the dishwasher. And then, in turn, the dishwasher does not work. This happens every 2 months! I would never buy any other Appliance from Viking.

Atherton - I bought a full kitchen of Viking Appliances: Viking dishwasher, Viking refrigerator, Viking double oven, cooktop, cook top vent. I have had nothing but trouble with all but the cooktop. I've been waiting for my dishwasher to be repaired for almost 2 months. The PARTS are on BACK ORDER. Ms S agreed to extend my warrantee, but could do nothing about the problem with the parts. The computer system in both the dishwasher, and the refrigerator have many glitches. Viking doesn't seem to care about the customer, consumer etc. What has happened to this company?
 
   
   
 

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